A Cleaner Home,
Every Time

Last updated: May 2025

This Privacy Policy explains how Nicky, trading as FarehamCleaning.co.uk ("I", "me", "my"), collects, uses, and protects your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who Is Responsible for Your Data?

Data Controller: Nicky (Sole Trader)
Trading Name: Fareham Cleaning
Location: Fareham, Hampshire
Email: nicky@farehamcleaning.co.uk
Phone: 07769 439287

2. What Information I Collect

When you use the contact form on this website, I may collect:

• Your full name
• Your phone number
• Your address (including postcode)
• Your message or enquiry
• The service you are interested in

I do not collect payment information, sensitive personal data, or data from children.

3. Why I Collect Your Information (Legal Basis)

I collect your information for the following reasons, each of which has a legal basis under UK GDPR:

• To respond to your enquiry — based on your consent when you submit the form, and/or on the legitimate interest of running my business.
• To arrange and carry out cleaning services — necessary for the performance of a contract between us.
• To keep records of completed work — legitimate interest and legal obligation (e.g. tax records).

4. How I Use Your Information

Your information is used only to:

• Respond to your enquiry
• Arrange and provide cleaning services
• Contact you about bookings or changes
• Keep basic business records as required by law

I will never sell, rent, or share your information with third parties for marketing purposes.

5. How Long I Keep Your Data

I will keep your personal information only for as long as necessary:

• Enquiries that don't lead to bookings: deleted within 6 months
• Client records (active or past customers): kept for 6 years in line with HMRC requirements for self-employed sole traders

6. Who Has Access to Your Data?

Only I (Nicky) have access to your personal information. Your data is not shared with any third party unless required by law (for example, by HMRC or a court order).

7. Cookies

This website uses only essential cookies — small files stored on your device that are strictly necessary to make the website function correctly. No tracking, advertising, or analytics cookies are used. You can manage cookies through your browser settings at any time.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can ask to see the personal data I hold about you
• Right to rectification — you can ask me to correct any inaccurate data
• Right to erasure — you can ask me to delete your data ("right to be forgotten"), subject to legal obligations
• Right to restrict processing — you can ask me to stop using your data in certain ways
• Right to object — you can object to me processing your data based on legitimate interests
• Right to data portability — you can ask for your data in a portable format
• Right to withdraw consent — if you gave consent, you can withdraw it at any time

To exercise any of these rights, please contact me by email at nicky@farehamcleaning.co.uk or by phone on 07769 439287.

9. How to Make a Complaint

If you are unhappy with how I handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection authority:

• Website: ico.org.uk
• Helpline: 0303 123 1113

I would, however, always appreciate the chance to address any concerns with you directly first.

10. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. Please check back occasionally.